News

Stay up to date with our news and live Summit session blog posts.

16 Sep
FSI blog

Who owns the customer in the age of digital?

The Keynote Panel Discussion, “Who owns the customer in the age of digital?”  was moderated by David Redhill, CMO, Deloitte and featured panelists, Basker Rangachari, Global Head of Digital & Brand, Standard Chartered Bank, Joe Chapman, Head of CRM & Analytics, TAL Life, Pam Rebecca, General Manager – Digital, ANZ.

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16 Sep
FSI blog

Building Engines of Innovation

Neal Cross, Managing Director & Chief Innovation Officer, DBS Bank provided the Opening Keynote Presentation on, “Building Engines of Innovation” at the FSI Leaders Summit. This presentation focused on how DBS is fundamentally evolving the culture of the organization to deliver large-scale repeatable innovation inside and outside of the bank.

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20 Aug
CXO blog

Selling vs. Serving? Growing McDonalds Australia

Mark Lollback SVP/CMO Australia & NZ provided the closing Keynote Session for this years CXO Leaders Summit. His session, “Selling vs. Serving? Growing McDonalds Australia” provided a case study on how, when you truly focus on the consumer and deliver relevant customer noticeable change, you can transform your brand and business.

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20 Aug
CXO blog

Will Content Replace Campaigns to Build Brands?

The Keynote Panel discussion on, “Will Content Replace Campaigns to Build Brands in the Future?” was provided by Matt McGrath, Chief Brand Officer, Network TEN Pty Ltd, Joel Goodsir, Head of Marketing, Inspirations Paint, Jane Calder, General Manager Marketing, Heritage Bank and Adrianne McDermott, General Manager Marketing, David Jones.

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20 Aug
CXO blog

Changing the Game for Good

David Scribner, Chief Executive, Virgin Mobile gave the Keynote Presentation, Changing the Game for Good at the CXO Leaders Summit.

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19 Aug
CXO blog

Creating a Customer Experience Culture

Naomi Simson, Founding Director of RedBalloon spoke on Creating a Customer Experience Culture; emphasised the importance of people in a data-driven world.

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19 Aug
CXO blog

The Power of Organisational Purpose

Matt Boss, Managing Director – Product Marketing, ANZ Bank provided the Opening Keynote Presentation at the CXO Leaders Summit on, “The Power of Organisational Purpose.”

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19 Aug
CXO blog

Delighting Your Customers at Every Interaction

The Keynote Panel Discussion, “Delighting Your Customers at Every Interaction” was provided by Brock Douglas, VP Analytics Consulting, IBM AP, Japan & China, Jodie Sangster, CEO, ADMA, Marshall Maher, Head of Marketing, Twitter Australia & New Zealand and Jarther Taylor, GM Marketing Transformation, Telstra.

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19 Aug
CXO blog

Wooing The Channel Surfing Customer

Karen Ganschow, Head of CRM & Digital, Westpac provided the Keynote Presentation on: Wooing The Channel Surfing Customer at the CXO Leaders Summit.

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19 Aug
CXO blog

CXO Leaders Raise Nearly 11k to Support Bear Cottage

Bear Cottage is the only children’s hospice in NSW, one of only two in Australia, and the only one in the world affiliated with a children’s hospital.

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